I still remember the time when I was on my first months in college, a bloc mate of mine approached me and asked if I can do her sister a favor. Her sister is working as a manager at a Chinese restaurant which has many branches scattered all throughout the country and she is working in one of that restaurant’s main branches. Well the favor is quite simple so I decided to accept it. All I have to do is fill out a form first with my personal data and information, get the money from my friend, and go to the nearest branch of the restaurant where I was asked to order one of their specific meal, eat it, then rate their food and services. But I have to do all these things without telling anyone, especially the staff of that branch that I was “hired” to eat at their restaurant for that specific time because if I did, then my purpose of being their “secret agent” to do Secret Shopping would be voided.
After finishing my meal, I wrote a short report and answered some questions regarding the quality if food and service that I got form their branch and sent it to my bloc mate’s sister where it will be used to rate their branch. In those times, I thought their company was great in thinking that kind of strategy to manage their different branches and rate their employees in an unbiased way; and that it would even be greater if all companies would do the same. And I guess my wish came true since almost all the companies I know of today already avail of Secret Shopping services to regularly evaluate the customer service that their branches give to their customers. And the best thing is, a website was already created to take care of these kinds of things. And this is secretshoppingblog.com.
Known as the authority in the Secret Shopping industry, the website contains all the necessary information you need to know in order to become a good secret shopper yourself. These include the pointers you have to take note of while you’re talking with the staff of that company so you can make a good and comprehensive report after the conversation. Your service as a secret shopper is crucial to the company who hire you because this is where they draw conclusions on the kind of customer service their company is giving and how to make amends in cases where improvements are needed. And when you make good in your first task, you can be assured that they will again hire you the next time they need Secret Shopping services. Click on http://www.secretshoppingblog.com and see how you start becoming a secret shopper today.